Shipping policy
Order Processing & Dispatch
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All orders are dispatched on the next business day from being placed, subject to stock availability. Business days are Monday to Friday, excluding public holidays. Dispatch may occasionally occur on a Saturday, but this is not guaranteed.
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You will receive an order confirmation via email / SMS / WhatsApp as soon as your order is placed.
Our Logistics Partner
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All orders are shipped through Shiprocket's network of courier partners, which routes each order to whichever courier can service your pin code most reliably.
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Estimated delivery time is 4-8 business days from the date of dispatch, depending on your address — actual transit time varies by location and the courier assigned by Shiprocket. Delivery estimates may also be affected by factors beyond our control, such as weather or courier network disruptions (see Delays Beyond Our Control below).
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We currently ship only within India. Some remote or restricted pin codes may not be serviceable by our courier partners; you will be notified at checkout if we are unable to deliver to your location.
Shipping Charges
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Free shipping on all orders above Rs. 2,500.
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A flat shipping fee of Rs. 100 applies to orders below Rs. 2,500.
Cash on Delivery (COD)
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COD is available on all serviceable pin codes up to an order value of Rs. 5,000, subject to a non-refundable confirmation fee of Rs. 175 per order. Orders above Rs. 5,000 must be placed prepaid.
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The Rs. 175 COD fee applies in addition to any shipping fee due on your order (see Shipping Charges above) — these are separate charges.
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If your order is delivered successfully, the Rs. 175 is adjusted against your order total — you only pay the remaining balance on delivery.
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If delivery fails, is refused, or the order returns to us undelivered (RTO), the Rs. 175 confirmation fee is forfeited and will not be refunded.
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We may contact you by call, SMS, or WhatsApp to confirm your order before it is dispatched. Please respond promptly to avoid delays or cancellation of your order.
Order Tracking
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Once your order is dispatched, you will receive a tracking link via SMS / email / WhatsApp from Shiprocket, which you can use to follow your order in real time.
Delays Beyond Our Control
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We are not responsible for delivery delays caused by natural disasters, courier network disruptions, strikes, extreme weather, or other events beyond our reasonable control. We will do our best to keep you informed if such a delay affects your order.
Contact & Support
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Email: hello@nonetwomany.com | WhatsApp: +91 9664898894
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Support hours: Monday–Friday, 10 AM – 6 PM, excluding public holidays.
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Please allow up to 24 hours for a response to emails.