Orders & Shipping
How long will my order take to arrive?
Orders are dispatched on the next business day (Monday–Friday). Delivery typically takes 4-8 business days after dispatch, depending on your address — actual timing can vary due to factors beyond our control, such as weather or courier delays.
Who delivers my order?
All orders are shipped via Shiprocket's network of courier partners, who are assigned based on the best serviceability for your pin code.
Do you charge for shipping?
Shipping is free on orders above Rs. 2,500. Orders below that are charged a flat Rs. 100 shipping fee
How do I track my order?
You'll receive a tracking link via SMS, email, or WhatsApp as soon as your order is dispatched.
Can I change my delivery address after placing an order?
No, orders once placed cannot have modifications to the cart, delivery address or mode of payment.
Do you deliver internationally?
Currently, we only ship within India.
cash on delivery
Is COD available?
Yes, COD is available on all serviceable pin codes for orders up to Rs. 5,000, subject to a Rs. 175 confirmation fee, which will be adjusted to your order total at the time of payment.
What if my order is above Rs. 5,000?
Orders above Rs. 5,000 need to be placed as prepaid — COD isn't available above this value
Why is there a fee for COD?
The Rs. 175 fee helps us confirm genuine orders and reduces failed deliveries. If your order is delivered successfully, this amount is adjusted against your order total, so you only pay the remaining balance — it isn't an extra charge on top.
Does the COD fee replace the shipping fee?
No — if your order is under Rs. 2,500, both the shipping fee and the COD confirmation fee apply, since they cover two different things. This keeps the total cost the same whether you pay prepaid or COD; COD just involves paying part of it upfront and part on delivery.
What happens to the Rs. 175 if I'm not available to receive my order?
If the delivery fails or the order is returned to us undelivered, the Rs. 175 confirmation fee is forfeited and cannot be refunded.
Will someone contact me before my order is delivered?
Yes — we may call, SMS, or WhatsApp you to confirm your order before dispatch. Please respond promptly so your order isn't delayed or cancelled.
Returns & Exchanges
What is your return window?
7 days from the date of delivery.
What condition does my item need to be in to return it?v
Unworn, unwashed, without any stains, in original condition, with all original tags attached, and — importantly — with the anti-tamper ribbon still intact and unbroken. If the ribbon has been removed, the item cannot be returned or exchanged.
Why do you require the anti-tamper ribbon to be intact?
It's how we verify an item hasn't been worn before it's returned, which lets us keep returns and exchanges genuinely free, simple and safe for everyone.
Is exchanging for a different size free?
Yes — your first size exchange on an item is free, as long as it's requested within 7 days of delivery and the new size is in stock.
How much does a refund cost?
If refunded to your original payment method, Rs. 150 is deducted to cover reverse pickup. If you choose store credit instead, there's no fee at all.
Does store credit expire?
Yes, store credit is valid for 12 months from the date it's issued.
How long do refunds take?
Refunds to your original payment method are processed within 7-10 business days after we receive and quality-check your returned item. Store credit is issued as soon as the quality check is complete.
What if I received a damaged, defective, or wrong item?
Contact us within 48 hours of delivery with photos or a video. Post internal analysis at None Two Many, we will try to offer the best solution possible.