Privacy policy

1. Introduction

This Privacy Policy explains how None Two Many Clothing LLP  ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from www.nonetwomany.com. By using our website, you consent to the practices described in this policy.

2. Information We Collect

  • Contact and identity information: name, email address, phone number, shipping and billing address.

  • Order information: items purchased, order value, payment method, order history.

  • Payment information: processed securely by our payment gateway partner — we do not store your full card, UPI, or bank details on our own servers.

  • Technical information: IP address, browser type, device information, and cookies used to operate and improve our website.

3. How We Use Your Information

  • To process, confirm, and dispatch your orders, including COD order confirmation calls/SMS/WhatsApp.

  • To communicate with you about your order status, shipping updates, and customer support requests.

  • To process returns, exchanges, and refunds.

  • To send you marketing communications about new arrivals or offers, where you have opted in — you may opt out at any time.

  • To improve our website, products, and customer experience.

4. Sharing Your Information

We share your information only with trusted service providers who need it to help us run our business, and only for that purpose:

  • Shiprocket and its courier network — to deliver your order and provide tracking updates.

  • Our payment gateway provider Razorpay Payments — to process payments securely.

  • Internal order management and inventory tools (including Shopify/  Google Sheets / SheetDB) — used by our team to manage and fulfil orders.

  • We do not sell your personal information to third parties. We may disclose information where required by law, court order, or government request.

5. Cookies

Our website uses cookies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work as intended without them.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and order information for as long as necessary to fulfil the purposes described in this policy, including order history, tax and accounting requirements, and resolving disputes, after which it is securely deleted or anonymised.

8. Your Rights

  • You may request access to, correction of, or deletion of your personal information held by us, subject to applicable law.

  • You may withdraw consent to marketing communications at any time by using the unsubscribe link or contacting us directly.

  • To exercise these rights, contact our Grievance Officer (see Section 11).

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Grievance Officer & Contact

In accordance with applicable Indian law, any complaints or concerns regarding this Privacy Policy or the handling of your personal data may be addressed to:

  • Grievance Officer:Anjali Tandon

  • Email: hello@nonetwomany.com

  • Address: None Two Many Clothing LLP, 3rd Floor Status Plaza, Vadodara, 390020.

  • Support hours: Monday–Friday, 10 AM – 6 PM, excluding public holidays. Please allow up to 24 hours for a response to emails.