Refund policy
Eligibility Window
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Returns and exchanges are accepted within 7 days of the delivery date.
Condition Requirements
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The anti-tamper ribbon attached to the garment must be intact and unbroken. If the ribbon has been removed or broken, the item is NOT eligible for return or exchange, under any circumstance.
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The item must be unworn, unwashed, unaltered, and unperfumed, with all original tags attached and in its original packaging.
Size Exchange
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One size exchange per item is allowed free of charge, within 7 days of delivery, subject to availability of the requested size. The exchanged item must be sent back intact, with all tags attached, the anti-tamper ribbon attached to the garment which must be intact and unbroken. If the ribbon has been removed or broken, the item is NOT eligible for return or exchange, under any circumstance. The item must be unworn, unwashed, unaltered, and unperfumed, with all original tags attached and in its original packaging.
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If the requested size is unavailable, we will offer a refund (see below) or store credit instead.
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If the exchanged size still isn't right, the item can be returned for a refund or store credit instead, within 7 days of receiving the exchanged item and subject to the same condition requirements — a second free size exchange isn't available. The exchanged item must be sent back intact, with all tags attached, the anti-tamper ribbon attached to the garment which must be intact and unbroken. If the ribbon has been removed or broken, the item is NOT eligible for return or exchange, under any circumstance. The item must be unworn, unwashed, unaltered, and unperfumed, with all original tags attached and in its original packaging.
Refunds
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Refund to your original payment method: a flat fee of Rs. 175 will be deducted from your refund to cover reverse pickup costs. Refunds are processed within 7-10 business days of the item passing our quality check (The item must be sent back intact, with all tags attached, the anti-tamper ribbon attached to the garment which must be intact and unbroken. If the ribbon has been removed or broken, the item is NOT eligible for return or exchange, under any circumstance. The item must be unworn, unwashed, unaltered, and unperfumed, with all original tags attached and in its original packaging. The item must not have stains or any other changes to its original condition). Quality check is at the discretion of None Two Many.
- COD or Cash on Delivery Orders when refunded are subject to two methods- either deduction of Rs. 175 on the total product value being returned as a reverse logistics fee for a refund on the original mode of payment (used to secure the order initially) or a free return for store credit.
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Refund as store credit: free of charge, no fee deducted. Store credit is issued as soon as the returned item passes quality check and can be used on any future order.
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Store credit is valid for 12 months from the date of issue.
How to Initiate a Return or Exchange
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Initiate a return through the account used on www.nonetwomany.com to place the order and click on the "Return" button on eligible items. Alternatively, returns or exchanges can be placed on the "Returns and Exchanges" section in the website footer.
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Once approved, a reverse pickup will be scheduled through our courier partner.
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All returned items are quality-checked on arrival before a refund, exchange, or store credit is issued.
Damaged, Defective, or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or a video of the issue and the packaging.
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In this case, the anti-tamper ribbon condition does not apply — we will offer a full refund or free replacement at no cost to you, once the issue is verified.
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Final say on defect is at the discretion of the brand None Two Many.